Shipping Policy

Keltrix aims to provide clear and reliable shipping information so customers understand how orders are processed and delivered after purchase.

This page outlines our order handling procedures, delivery timelines, and shipping conditions for orders placed through www.keltrix.online.

Order Preparation

After an order is successfully placed and payment is confirmed, our team begins preparing the order for shipment.

Preparation typically includes:

• order verification

• product inspection

• packaging and dispatch arrangements

Orders are generally prepared for shipment within 1–3 business days.

During periods of high demand, order preparation may take slightly longer. If processing delays occur, customers may be notified through the email address provided during checkout.

Delivery Time

Delivery time refers to the period after a package has been shipped and is in transit with the carrier.

Typical delivery timeframe:

Standard Shipping:
5–9 business days

Actual delivery times may vary depending on factors such as shipping carrier operations, weather conditions, and destination logistics.

Estimated Delivery Window

Total delivery time is calculated by combining order processing time and shipping transit time.

Typical timeline:

• Order Processing: 1–3 business days

• Shipping Transit: 5–9 business days

Estimated total delivery time: 6–12 business days from the order confirmation date.

Please note that delivery estimates are not guaranteed and may occasionally change due to factors outside our control.

Shipping Coverage & Fees

Keltrix currently ships to customers within the United States.

Shipping costs are shown at checkout before payment is completed.

Standard Shipping Rates

Orders over $60.00
Free Standard Shipping

Orders between $0 – $59.99
Standard Shipping Fee: $10.00

Express or expedited shipping options are not currently offered.

Tracking Information

Once an order is shipped, customers will receive a shipping confirmation email containing a tracking number.

Tracking updates usually become available within 24 hours after the shipment has been processed by the carrier.

Delivery Issues

If your order arrives damaged, defective, or incorrect, please contact our support team within 48 hours of delivery.

When reporting an issue, please include:

• your order number

• photos of the product and packaging

This information helps our team review the situation and determine the appropriate resolution.

Contact Information

If you have questions regarding shipping or delivery, please contact us.

Store Name
Keltrix

Website
www.keltrix.online

Customer Support Email
help@keltrix.online

Customer Support Phone
+1 8436368387

Business Address
412 Haile St, Staunton, VA 24401, United States